We are an established service and support provider which includes providing post-installation Support Services and helping you overcome any and all IT obstacles to ensure that your IT drives your business forward effectively.
KIT's strong support infrastructure and support tools are designed to cover all aspects
of an IT infrastructure maintenance. Our skilled and experienced Support Agents track, prioritize
and solve your IT issues via our 24x7 Helpdesk. Below are only some of the many challenges we can assist you with.
Keeping things afloat
Initial troubleshooting & Diagnositics
Support Logs & Communication with Vendors
Hardware Configuration & Troubleshooting
Interface and Local Reporting Support
Printing Functionality Support
Cloud Preventive Maintenance
Bridging Gaps between Hardware & Software
We have our wrench handy
Resolving complex issues on a Helpdesk support
Standby-hardware to reduce Downtime
Active on-site Hardware Support
Preventive & System Maintenance to increase Product Life
On-site Hardware Failure Diagnostics
Sustaining Vendor-listed End-of-life Product
Resolving defects after Warranty expiration
We speak the language of machines
Software Preventive Maintenance
Solving User-related Challenges
Research & Report of Software Malfunctions
Identify & Resolve Reporting and Functionality Issues
Consulting operations on DBA & OS maintenance
Software Enhancement & Security Updates
Enhancement of Standard System Operations
Monitor Systems on a Virtual Server
Higher Service Level on Manufacturer Warranty
Resolving Hardware Malfunctions through Warranty
Optimize & Manage Backup Systems
Proactive Maintenance & Monitoring Tools
Migrate & Replicate Virtual failure on-premise
Monitor Virtual Errors and Failure-rates
Certified Support Team
With KIT’s Support Services, you can be rest-assured that all our Support Agents are highly trained, experienced and well-equipped with strong support infrastructure and support tools. They follow industry standard, best-practices and also hold all necessary certifications.
Learn how we can help your organization!
With the right solution at the right time.
Experience Fewer Disruptions
We provide a periodic proactive checkup of the applications and/or associated hardware. Remote monitoring, management and fixing means that we proactively stop things from breaking and yet stay out of your way when something needs fixing.
One of the things that makes us different is not forgetting that we’re here to help you. This is enabled through our support ticketing systems for accountability and your reference. We strive to ensure that the services we deliver to you are the best they can possibly be. We give you access to free version upgrades, new software features and application enhancements.
Brands we support
We offer a comprehensive range of Support Packages and IT enhancement services for all sizes that bridge together product knowledge, system capabilities and technical experiences for the following brands:
Help is Always Here
We measure your satisfaction continuously and work constantly towards improving your Support Experience. We have made sure that we track everything — from making it easy for you to get in touch, to tracking how long it takes us to resolve your issues, to keeping you fully up-to-date and happy with how we’ve helped enhance your IT operations.