End-to-end Support Benefits
KIT's strong support infrastructure and support tools are designed to cover all aspects of an IT infrastructure maintenance. Our skilled and experienced Support Agents track, prioritize and solve your IT issues via our 24x7 Helpdesk. Below are only some of the many challenges we can assist you with.
Cloud Support
Keeping things afloat
Initial troubleshooting & Diagnositics
Support Logs & Communication with Vendors
Hardware Configuration & Troubleshooting
Interface and Local Reporting Support
Printing Functionality Support
Cloud Preventive Maintenance
Bridging Gaps between Hardware & Software
Hardware Support
We have our wrench handy
Resolving complex issues on a Helpdesk support
Standby-hardware to reduce Downtime
Active on-site Hardware Support
Preventive & System Maintenance to increase Product Life
On-site Hardware Failure Diagnostics
Sustaining Vendor-listed End-of-life Product
Resolving defects after Warranty expiration
Software Support
We speak the language of machines
Software Preventive Maintenance
Solving User-related Challenges
Research & Report of Software Malfunctions
Identify & Resolve Reporting and Functionality Issues
Consulting operations on DBA & OS maintenance
Software Enhancement & Security Updates
Enhancement of Standard System Operations
Virtualization Support
Virtually Foolproof
Monitor Systems on a Virtual Server
Higher Service Level on Manufacturer Warranty
Resolving Hardware Malfunctions through Warranty
Optimize & Manage Backup Systems
Proactive Maintenance & Monitoring Tools
Migrate & Replicate Virtual failure on-premise
Monitor Virtual Errors and Failure-rates
Certified Support Team
With KIT’s Support Services, you can be rest-assured that all our Support Agents are highly trained, experienced and well-equipped with strong support infrastructure and support tools. They follow industry standard, best-practices and also hold all necessary certifications.
Experience Fewer Disruptions
We provide a periodic proactive checkup of the applications and/or associated hardware. Remote monitoring, management and fixing means that we proactively stop things from breaking and yet stay out of your way when something needs fixing.
Refined Relationships
One of the things that makes us different is not forgetting that we’re here to help you. This is enabled through our support ticketing systems for accountability and your reference. We strive to ensure that the services we deliver to you are the best they can possibly be. We give you access to free version upgrades, new software features and application enhancements.
Brands we support
We offer a comprehensive range of Support Packages and IT enhancement services for all sizes that bridge together product knowledge, system capabilities and technical experiences for the following brands:
