Certified Support Team
With KIT’s Support Services, you can be rest-assured that all our Support Agents are highly trained, experienced and well-equipped with strong support infrastructure and support tools. They follow industry standard, best-practices and also hold all necessary certifications.
Experience Fewer Disruptions
We provide a periodic proactive checkup of the applications and/or associated hardware. Remote monitoring, management and fixing means that we proactively stop things from breaking and yet stay out of your way when something needs fixing.
One of the things that makes us different is not forgetting that we’re here to help you. This is enabled through our support ticketing systems for accountability and your reference. We strive to ensure that the services we deliver to you are the best they can possibly be. We give you access to free version upgrades, new software features and application enhancements.
We measure your satisfaction continuously and work constantly towards improving your Support Experience. We have made sure that we track everything — from making it easy for you to get in touch, to tracking how long it takes us to resolve your issues, to keeping you fully up-to-date and happy with how we’ve helped enhance your IT operations.