Modernizing Customer Care Makes Good Business Sense

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Brand: Cisco
Solution: Networking
Case Study Description:
Amway has a huge number of customer care centers all over the globe, their current system was posing challenges as it was not capable of keeping up. Using Cisco they were able to implement a solution that tightened their labor utilization, gain greater control over call centers and improve overall efficiency.

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Modernizing Customer Care Makes Good Business Sense

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